Published by WakilHub Editorial Team · Updated 2026-09-18 · Editorial standards
Contact the bank or payment provider immediately
Use the verified number or in-app support of the bank, card issuer, wallet or payment service. Ask them to block affected instruments, record the disputed transaction and provide a complaint reference. Never call a number supplied by the suspected fraudster.
Call 1930 for online financial fraud
The National Cyber Crime Reporting Portal directs victims of cyber financial fraud to report immediately through helpline 1930. Provide accurate transaction references and follow the operator’s instructions.
File and track the cybercrime report
Use cybercrime.gov.in and retain the acknowledgement. Provide the transaction ID, date, amount, account or wallet details, phone numbers, URLs and other information requested. For an emergency or immediate physical danger, contact the appropriate emergency or police service.
Preserve digital evidence safely
Keep screenshots, bank alerts, emails, chat exports, phone numbers, profile links and call details. Do not continue engaging with the fraudster, install remote-access software or share passwords, PINs or one-time codes.
Escalate unresolved banking-service complaints correctly
For a complaint about a regulated bank or payment entity’s service, first use its internal grievance process. The RBI’s current Ombudsman framework and Complaint Management System may apply if eligibility and procedural conditions are met; verify the current scheme before filing.
Key takeaways
- Notify the bank immediately
- Call 1930 for financial cyber fraud
- Report at cybercrime.gov.in
- Keep every transaction and communication record
- Use only verified support channels
Official sources
This is general information, not legal advice. Laws, procedures and deadlines vary by location and circumstances. Sources and procedures should be checked for later updates.
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