Collect the transaction evidence
Keep the invoice, receipt, order confirmation, warranty, advertisement, product photographs, service report, payment record and communication with the seller or service provider. Save screenshots before online listings or chats disappear.
Complain to the business in writing
Describe the defect or deficiency, provide the transaction details and ask for a specific remedy such as repair, replacement, refund or correction. Give a reasonable response date and keep proof that the complaint was sent.
Use the National Consumer Helpline where appropriate
The Department of Consumer Affairs operates the National Consumer Helpline as a pre-litigation grievance channel. Check its current portal and contact options, and keep the docket or reference number generated for your complaint.
Assess whether a Consumer Commission complaint fits
If the issue remains unresolved, an advocate can assess jurisdiction, limitation, parties, evidence and the relief that may be claimed under the Consumer Protection framework. The correct route depends on the transaction and current procedural rules.
Keep your remedy realistic and documented
Separate the purchase price or direct loss from inconvenience and other compensation claimed. Documents and a clear calculation make the complaint easier to understand than a broad allegation without supporting records.
Key takeaways
- Save the invoice and representation made
- Ask the business for a defined remedy
- Keep the National Consumer Helpline reference
- Check forum and limitation before filing
- Support every amount claimed
Official sources
This is general information, not legal advice. Laws, procedures and deadlines vary by location and circumstances. Sources and procedures should be checked for later updates.
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